About us
What drives
everything
we build.
Our mission is simple: make online gambling in New Zealand straightforwardly enjoyable. No smoke-and-mirrors, no predatory terms, no dark patterns. Every design decision at Wildz starts from the player’s perspective.
We believe that a casino earns player trust through consistent actions over time — not promises in marketing copy. That means faster withdrawals than the industry standard, clearer bonus terms, more responsive support, and better games. We measure success by the percentage of players who return, not the percentage who overspend.
Every bonus term is written in plain English. Every limit and condition is visible before you deposit. We publish our RTP figures, our licence details, and our support response times because we have nothing to hide.
Waiting days for your winnings is unacceptable. We process e-wallet withdrawals within 24 hours as a baseline, not a premium feature. Verified NZ accounts receive their money quickly, every time — not just the first time.
Our responsible gambling tools are built into every account, not buried in settings. We would rather lose a short-term deposit than allow a player to develop a problem. This is a business decision we are proud to make.
Every game in the Wildz library passes quality and fairness checks before it goes live. We partner with studios whose RNG certifications are current and whose RTP figures are independently verified. Volume matters less to us than quality.
Built for the
NZ market.
Not adapted.
Many international casinos serve New Zealand as an afterthought — converting currencies behind the scenes, ignoring local payment preferences, and providing generic support. Wildz NZ was designed from the ground up for how New Zealanders actually bank, spend, and play.
POLi integration, native NZD balances, NZ-aware customer service, and game recommendations tailored to NZ player preferences are not features we added later. They were in the product from the moment we opened to New Zealand.
Your balance, bets, bonuses, and withdrawals — all in New Zealand Dollars. No conversion, no surprises.
Deposit directly from your NZ bank account via POLi. Instant, secure, no card required. Withdraw back the same way.
Verified accounts receive e-wallet payouts within 24 hours. Not a VIP perk — the standard for every NZ player.
Every slot, live table, and crash game is RNG-certified by eCOGRA or equivalent. No uncertified titles. No exceptions.
Live chat staffed by humans around the clock. Average response time under 3 minutes. No bots as a first line of response.
Every feature — games, deposits, withdrawals, support, account settings — works on mobile. No reduced library on small screens.
Licensed.
Audited.
Accountable.
Wildz is operated by Rootz Limited, incorporated in Malta and regulated by the Malta Gaming Authority under licence number MGA/B2C/394/2017. The MGA is one of the world’s strictest gambling regulators. Our licence is not a formality — it requires annual independent audits of our game fairness, payout rates, and player protection systems.
New Zealand players benefit from the same protections as players in the EU: access to an independent dispute resolution body (EADR), mandatory responsible gambling tools, and the right to request all personal data under GDPR.
Rootz Limited
Malta Gaming Authority
MGA/B2C/394/2017
eCOGRA / iTech Labs
EADR (eadr.org)
GDPR + NZ Privacy Act 2020
Bank-grade TLS 1.3 encryption protects every connection between your device and Wildz servers. All data in transit is encrypted. Passwords are stored using bcrypt hashing — never in plain text.
All game outcomes are generated by certified RNGs tested to ISO 27001 standards. Annual audits confirm that published RTP values match actual payout distributions. Game suppliers must provide current certifications to list titles at Wildz.
Player deposits are held in segregated accounts separate from Wildz operational funds. Your balance is protected even in the unlikely event of a business disruption. This is a mandatory MGA licence requirement that Wildz exceeds.
Wildz follows strict Anti-Money Laundering procedures and Know Your Customer verification requirements. Identity verification is required before first withdrawal. Large transactions trigger enhanced due diligence reviews as required by EU AML directives.
We are here
when you
need us.
Our support team is staffed by real people around the clock. We do not use chatbots as a first point of contact. If you have a question about your account, a payment, a game, or anything else — we will answer it promptly and honestly.
For responsible gambling support, contact us at any time. We will help you set limits, take a break, or close your account — without judgment and without delay.
